1. Introduction and Acceptance of Terms

Welcome to the official website of Loyal Agro Foods (“Company,” “we,” “us,” or “our”). By accessing, browsing, or using this website (the “Site”), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions (“Terms”). These Terms constitute a binding agreement between you and Loyal Agro Foods. If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.

We reserve the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to review this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those modifications.

2. Eligibility and Account Registration

To place orders or access certain features of the Site, you may need to register an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account details to ensure accuracy.
• Safeguard your account credentials and notify us immediately of any unauthorized access.
• Accept responsibility for all activities that occur under your account.

Loyal Agro Foods reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including for suspected fraud, misrepresentation, or violation of these Terms.

3. Product Information and Orders

Product Descriptions

We strive to ensure that product descriptions, images, pricing, and availability information on the Site are accurate. However, we do not warrant that such information is entirely error-free. In the event of a pricing or description error, we reserve the right to cancel or refuse any orders placed for the affected product(s).

Order Acceptance

All orders are subject to product availability and our acceptance. Your receipt of an order confirmation email does not signify our acceptance of your order; it merely confirms that we have received your request. We reserve the right to limit quantities, reject orders, or discontinue products without prior notice.

Pricing and Payment

• Prices are displayed in Indian Rupees (INR) unless otherwise specified for international orders.
• Export orders may be subject to additional fees, including customs duties, taxes, or shipping surcharges, which are the responsibility of the buyer.
• Accepted payment methods include credit/debit cards, UPI, net banking, and other approved electronic payment systems.

4. Shipping, Delivery, and Risk of Loss

Domestic Shipping (Within India)

• Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on the destination.
• Delivery timelines are estimates only and may vary due to unforeseen circumstances (e.g., logistical delays, weather conditions).

International Shipping

• Shipping costs, delivery times, and import duties vary by country. Customers are responsible for all customs fees and taxes.
• We are not liable for delays caused by customs inspections, local regulations, or carrier-related issues.

Risk of Loss

Ownership and risk of loss for products transfer to you upon delivery to the shipping carrier (for domestic orders) or upon export clearance (for international orders).

5. Returns, Refunds, and Cancellations

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery. Provide clear photographs and a detailed description of the issue. We will arrange for a replacement or refund at our discretion.

Non-Returnable Items

Due to the perishable nature of our products (e.g., frozen foods, snacks), we generally do not accept returns unless the item is defective or incorrectly shipped.

Order Cancellations

You may cancel an order within 24 hours of placement, provided the order has not yet been processed for shipping. Contact our customer support team for assistance.

6. Intellectual Property Rights

All content on this Site, including but not limited to logos, trademarks, text, graphics, images, and software, is the exclusive property of Loyal Agro Foods or its licensors and is protected under Indian and international copyright laws. Unauthorized use, reproduction, modification, or distribution of any content without prior written permission is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Loyal Agro Foods shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of or inability to use the Site or products.
• Errors, omissions, or inaccuracies in product descriptions or pricing.
• Third-party actions, including payment processors, shipping carriers, or customs authorities.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

9. Contact Information

For questions or concerns regarding these Terms, please contact us at: info@loyalagrofoods.com

Last Updated: 15-04-2025